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The fact is that many IT leaders find themselves spending the majority of their time taking care of day-to-day tasks by necessity, due to IT's central role in today's businesses. Today, in addition to performing the more traditional IT roles of providing users with updated technologies, an IT leader has to embrace enterprise service management and a business service catalog to drive innovation in order to maximize customers' satisfaction and ROI.
So how do you overcome this predicament and successfully deliver innovative, customer-centric business services better, faster, and cheaper? What formula can you follow in order to provide your users with the experiences they demand?
In this complimentary webinar, you will learn:
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