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Whether you're well-versed in using an on-premises ITSM application or you're just starting to consider a solution, now is the time to take a serious look at what cloud-based solutions can do for your enterprise. In just a few short years, these platforms have outpaced their on-premises counterparts in functionality and overall effectiveness.
In this complimentary e-book, we build the case for cloud-based Enterprise Service Management, focusing on how it serves as an enabling crossroads for people, processes and technology. We review how the IT service management sphere has evolved over time, and how you can bring its tenets across the entire enterprise. You will learn: