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Currently, a service request ticket is usually created by an employee who observes or experiences a situation that requires some kind of service remediation. This approach is reactive, as the service request is triggered once an issue has already occurred, resulting in delays, and loss of productivity.
In this webinar, we’ll discuss how IoT concepts can be leveraged on the ServiceNow platform to enable the digitization, automation and evolution of manual service workflows. We'll review how to: