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IT Service Management has traditionally focused on the planning, design, and delivery of IT services; however, the rules for successfully managing service delivery are the same in all other departments across organizations.
Learn how to expand service management outside of IT by leveraging the power of ServiceNow. We’ll discuss how to create a modern experience for today’s users that provides greater visibility into requests, provides notification, eliminates lost service requests, and streamlines the flow of work. Specifically, we’ll take a closer look at Customer Service Management to drive increased customer loyalty and service efficiency by proactively resolving customer issues, connecting different parts of the organization.
In this webinar, we will review how to: