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Social collaboration has become a universally accepted method of communication. Nearly all firms use some form of chat and/or instant message to streamline communication. In the Service Management world, these systems are often left out even though there is a need to record conversation details as part of a ticket for future reference. Most of the commercially available social collaboration products don’t have an easy way to interface to Enterprise Service Management solutions.
Enter ServiceNow Social Collaboration. Through a number of ServiceNow applications, businesses can offer users, resolvers, request fulfillers, managers and approvers a variety of social collaboration channels that are completely integrated to the ServiceNow service delivery ticketing applications.
In this webinar, we will:
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